Fit Guarantee Policy
TruTailor Co.
At TruTailor Co., our goal is simple: to ensure you look and feel your absolute best in every garment we create.
If you are not completely satisfied with the fit of your order, our team is here to help. Please review the options below regarding alterations, remakes, and returns.
For assistance, please contact our Customer Service Team: support@trutailorco.com
We strongly encourage customers to utilize our alteration or remake options before requesting a refund, as most fit concerns can be resolved quickly through these solutions.
Alterations
In-House Alterations
Alterations performed by TruTailor Co. are handled free of charge during the initial fitting appointment.
Additional alterations will also be accepted free of charge within two (2) weeks following the final fitting.
After this two-week period, additional alteration requests will be reviewed on a case-by-case basis.
Outside Alterations
For customers who are outside of our traveling consultant service area, TruTailor Co. may provide alteration credit.
To request alteration credit:
- Email support@trutailorco.com
- Notify us within 30 days of receiving the garment
- Wait for confirmation before proceeding with alterations
Once approved, an Alteration Form will be sent to you. This form must be completed by the tailor performing the alteration.
To receive reimbursement, customers must submit:
- The completed Alteration Form
- A photo or copy of the alteration receipt
Alteration Credit Amounts (First-Time Customers)
TruTailor Co. offers one-time alteration credit for first-time customers as follows:
Super 120s Garments
- Suit: up to $50
- Blazer: up to $35
- Pants: up to $15
Super 140s Garments
- Suit: up to $75
- Blazer: up to $50
- Pants: up to $25
Dress Shirts
- Up to $15
Alteration credits apply one time per garment category for first-time customers only.
Remakes
If a garment cannot be corrected through alterations, a remake may be offered under certain conditions.
Remake requests must be submitted within 30 days of receiving the product.
Customers must contact:
Email: support@trutailorco.com
before returning any garment.
An RMA (Return Merchandise Authorization) number must be issued before shipping any item back.
Out-of-State Remakes
Customers outside our service radius may request a remake if the garment qualifies.
Important notes:
- Remakes typically require 4–6 weeks for production and delivery
- TruTailor Co. provides one complimentary remake per garment
- Additional remakes will be evaluated case-by-case
Remakes will only be approved if:
- TruTailor Co. determines the garment was produced incorrectly, or
- A professional tailor confirms the garment cannot be corrected through alterations
Remade garments will retain the same style, fabric, and options as the original order. Only measurement adjustments will be changed.
Remakes Within 20 Miles of TruTailor
Customers located within 20 miles of a TruTailor service area may also request a remake through Customer Service.
The same remake policies apply:
- One complimentary remake per garment
- Additional remakes considered case-by-case
- Garment must be deemed unalterable or produced incorrectly
Remakes will only include measurement corrections, not design changes.
Returns
Due to the custom-made nature of TruTailor garments, returns are limited.
Return requests must be submitted within 30 days of receiving the garment by contacting:
Email: support@trutailorco.com
Customers must receive an RMA (Return Merchandise Authorization) before sending any item back.
Once the garment is received and inspected, TruTailor Co. will process the refund.
Return Conditions
Returned garments must be:
- Unaltered
- Unworn
- Undamaged
- In original condition
If a returned item is found to be altered, worn, or damaged, the item will be returned to the customer without a refund or credit.
Restocking Fee
Because TruTailor garments are custom-made and produced to order, a 35% restocking fee will be applied to all approved returns.
Our Commitment
At TruTailor Co., we take pride in delivering garments that meet the highest standards of fit, craftsmanship, and style.
Our Fit Guarantee Policy exists to ensure that every client receives a garment they are proud to wear.
If you have any concerns about your order, please contact us so we can help resolve the issue quickly and professionally.
Email: support@trutailorco.com
